Privacy Policy

Last updated: 14 August 2026

This page explains what we collect, why, who sees it, and how long we keep it. It’s written to be read, not to be survived — if anything here is unclear, write to us and we’ll explain it plainly.

Who is responsible for your data

bookfromlocals.com is operated by Eksen Turistik Yatırımlar, a licensed travel agency and member of TÜRSAB under the agency name Beşem Turizm, licence No. 4278, with its office at Siteler Mah. 114 Sokak No:1/A Şirinyer, Marmaris / Muğla, Türkiye.

For anything about your data — a copy, a correction, a deletion — write to info@bookfromlocals.com. We answer within 48 hours.

What we collect when you book

A tour only happens if the right people are collected from the right place at the right time, so we ask for what that requires:

• Your name, phone number and email address — so we can confirm the booking and reach you on the day.
• Your hotel or pickup point, including its location, so the driver can find you.
• The number of guests, the date and the tour you chose.
• Anything you tell us in the booking notes — children’s ages, dietary needs, special requests.

That’s it. We don’t ask for identity documents, we don’t ask for card details on our website, and we don’t collect anything we don’t use.

What we collect when you message us

Most of our work happens on WhatsApp, and we keep those conversations. It’s how our team knows what you were told, what you booked and what was promised — and it’s what we read when something goes wrong. If you email us, or use the contact form, that message reaches info@bookfromlocals.com and is kept the same way.

WhatsApp messages travel through WhatsApp’s own infrastructure, operated by Meta, under Meta’s terms. Our messaging system itself runs on our own servers rather than a third-party service.

Payments

Most of our tours are paid on the tour day, directly to the operator or our representative — no payment details reach us at all.

Where a deposit or advance payment is needed, we send you a payment link, and the payment is completed on the bank’s own secure page. We never see or store your card number. Our records show only that a payment was made, its amount, and its reference.

What the website measures

Our site uses cookies and measurement tools so we can see what works and fix what doesn’t:

• Google Analytics, loaded through Google Tag Manager, which tells us how many people visit, which pages they read and where they came from. This data is processed by Google.
• Yandex Metrica, which gives us the same kind of traffic and click statistics. This data is processed by Yandex.
• Our own measurements, stored on our own server: which steps of the booking form people reach, and whether they clicked the WhatsApp button. These records contain a random session number, the tour, and the step — no name, no phone number, and no IP address. They are not linked to any booking or customer.

We do not run advertising or remarketing pixels on this site, and we do not use your data to target ads.

Some parts of the site load fonts and code libraries from Google and Cloudflare, which means those companies receive your IP address as your browser requests the file — this is how most of the web works, and no personal information is sent with it.

You can block or delete cookies in your browser at any time. The booking form uses your browser’s own temporary storage to remember what you filled in; that is cleared when you close the tab, and blocking it may stop the form from working.

Who we share your details with

The local operator running your tour. The boat, the safari camp, the balloon company, the transfer firm — they need your name, phone number, pickup point and guest numbers to collect you and reserve your place. We share what the day requires and nothing more.

Our email provider. Booking confirmations and tickets are sent through Yandex Mail, which processes those messages as our mail provider.

When you booked through another platform — for example GetYourGuide or Viator — that platform holds its own copy of your booking under its own privacy policy, and passes us what we need to run your tour.

We never sell your data, and we never share it for advertising.

How long we keep it

Booking and payment records are kept for the period Turkish commercial and tax law requires of a licensed travel agency.

Messages, enquiries and conversations — including enquiries that never became bookings — are kept for up to three years and then deleted.

Website measurement data is kept in aggregate; the analytics providers apply their own retention periods to what they hold.

Your rights

You can ask us:

• what personal data we hold about you,
• for a copy of it,
• to correct anything that’s wrong,
• to delete it.

Write to info@bookfromlocals.com and we’ll answer within 48 hours. Where we can’t delete something — because tax law requires us to keep a booking record, for example — we’ll tell you plainly what remains and why.

Children

Our website is not directed at children, and bookings must be made by someone aged 18 or over. Where a booking includes children, we collect only what the tour operator needs to carry them safely — usually their age.

Changes to this policy

If we change how we handle data, we’ll update this page and change the date at the top. The current version is always the one you’re reading.

Contact

Book From Locals — operated by Eksen Turistik Yatırımlar
Beşem Turizm · TÜRSAB No. 4278
Siteler Mah. 114 Sokak No:1/A Şirinyer, Marmaris / Muğla, Türkiye
info@bookfromlocals.com